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Ground Floor Upper Level

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Terms and Conditions

Payments can be made by:

  • Credit Card (Visa, Master Card)
  • Check
  • Wire
  • Bank Deposit

This agreement is executed by and between “The Guest” and the agent for the property owner, North American Standards Property Management S de RL de CV, a company duly incorporated under the laws of Mexico, jointly and severally, hereinafter referred to as “NAS”.

Terms & Conditions of rental by and between NAS and The Guest:

RESERVATION DEPOSIT – a reservation deposit of 50% of the rental is amount is required to confirm any reservation. The balance of the total reservation amount is due and will be charged to the Guest, 30 days prior to the arrival date.  All payments made are non-refundable for any reason. In some circumstances with some properties the balance of the reservation may be due 60 or 90 days before the arrival date.


SECURITY DEPOSIT REQUIREMENT – A $500 USD security deposit is required for all rentals.  When paying with check or wire transfer, such deposit should be sent to NAS prior to your arrival.  If paying with a credit card, a $500 USD hold will be placed on your credit card.  With 2 weeks after your departure the security deposit will be refunded if the Guest has fulfilled the terms of the contract.  If there is a breach of contract by the guest, the full security deposit will not be refunded and the Guest is responsible for any additional charges above and beyond the $500 security deposit and as such will be charged to the credit card on file. A breach of contract is defined as but not limited to:

Damage to the property or the contents of the property. Guest is financially and legally responsible for all damage to the property.
  • Exceeding the maximum allowed occupancy as stipulated in the reservation contract.
  • Violating the building or homeowner association rules.
  • Smoking inside the property.
  • Pets on property.
  • Parties or gathering of excessive amount of people.
  • Noise Disturbances
  • Illegal or immoral acts
  • Maintaining hazardous, poisonous, corrosive or flammable substances.  

SUBSTITUTION – Guest acknowledges and understands that should the property become unavailable for any reason during the Guest’s agreed upon occupancy, NAS reserves the right to relocate the Guest to the best available and comparable property or Guest has the right for a full 100% refund of all monies paid if an agreement can not be reached between the Guest and NAS.


REFUNDS - If Guest needs to cancel their reservation then a refund is issued according to the guidelines and limitations outlined below:


  • 75% of the amount paid by Guest will be refunded if cancellation occurs 90 days or more prior to the arrival date.
  • 50% of the amount paid by Guest will be refunded if cancellation occurs 61 - 90 days prior to the arrival date.
  • 25% of the amount paid by Guest will be refunded if cancellation occurs 31-60 days prior to the arrival date.
  • No Refunds if cancellation occurs less than 30 days prior to the arrival date.
  • No Refunds are issued for rentals occurring between December 19th and January 7th.

HURRICANE POLICY - NAS does not offer refunds or reschedule trips due to hurricane activity. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase trip insurance at the time of booking (or at least 30 days prior to arrival; trip insurance may not be purchased after final payment has been made). Trip Insurance is 6.95% of your reservation total, and offers a comprehensive cancellation and interruptions policy which can protect you not only in event of weather related storms, but sudden emergencies as well. The peak season for tropical activity is August through October, and NAS strongly encourages all guests to purchase trip insurance, especially during these months.

LIABILITY AND INTENT –Neither NAS nor the owner of the property shall be responsible for any accidents or injuries to Guest before, during or after occupancy.  NAS, it’s owners and agents are not responsible for theft, lost or stolen items.

Guest acknowledges, understands and agrees to all the Terms & Conditions herein


Guest Signature                                                            Dated                           Reservation Number

RESERVATION PRICES DO NOT INCLUDE - Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, telephone calls and other items of a personal nature. 

PHYSICAL DISABILITIES - Mexico does not conform to the United States' American Disabilities Act standards and, therefore, facilities for disabled persons are extremely limited in Mexico. Some properties offer elevators, please contact a reservation host for specifics.

PROOF OF CITIZENSHIP - To enter Mexico, you must have a valid US Passport.  This applies to children, toddlers, and infants. 
  • All U.S. citizens must also carry a Mexican Tourist Card, which is supplied by the airline carrier.
  • Mexican law requires that children under 18 years of age must travel with the consent of both parents.  If a minor is traveling with only one parent, that parent must hold a notarized letter of consent from the absent legal parent or a copy of the death certificate is necessary.  Failure to comply will result in denied boarding.  Non U.S. citizens should contact the Mexican Consulate for specific entry requirements.

RESPONSIBILITY - Tenant hereby assumes all risk of damage to any and all personal property of Landlord and Tenant, including household furniture and goods during such use and occupancy.

Tenant hereby assumes any and all risks associated with the foregoing and agrees to hold Landlord harmless from and indemnify Landlord against the same.

Some activities that guests engage in are especially dangerous, and include motorcycle, scooter, and four-wheeler (ATV) rentals, horse-back riding, SCUBA diving, deep-sea fishing, golfing, pool and ocean swimming and surfing.

The above lists are not all-inclusive, but simply point out some of the hazards of vacationing in foreign countries. Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. 

USE - It is agreed that the Premises shall be used only for residential purposes and for no other purpose whatsoever.

Tenant in his possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the Premises or occupancy thereof.

Tenant further agrees that no use shall be made of the Premises, or acts done which will increase the existing rate of insurance upon the Premises, or will cause a cancellation of any insurance policy covering the Premises.

Smoking is not permitted in any residence.  A $150 fee may be charged for ionization, if smoking in the property is detected. 

VENUE IN CASE OF DISPUTE - By booking a MEXICO vacation with NAS, you acknowledge and agree that the venue for any dispute or claim that you may wish to make regarding vacation arrangements made by NAS shall be made in the country of Mexico, in the jurisdiction of Playa del Carmen, Quintana Roo.